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Refund Policy

CANCELLATION, RETURN and REFUND

 

 

CANCELLATION

  • If you have placed an order and would like to cancel it ( whether prepaid or cash on delivery), please email us at support@orchardlane.in with the order number.
  • We will work with you to cancel the order. The refund will be processed via the same mode as how the payment was originally made.

 

 

 

RETURNS 

  • Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 
  • To complete your return, we require a receipt or proof of purchase. 
  • Please do not send your purchase back to the manufacturer without receiving return acknowledgement. 

 

REFUNDS

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

 

  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a period of 15-20 days. 

 

  • Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. It may take 10-15 working days for the refund to reflect in your account. 

 

  • Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

 

  • Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at %{email %> and send your item to: 147/10, 1st Flr, 3rd Cross, 21st Main, HSR Layout Sector-1, Bangalore, KA, 560102, India. 

 

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.